SideDrawer 2024 Business Reflections

We hope you're enjoying a safe, restful holiday season! As we reflect on 2024, our clients' continued support drove us to innovate and improve, and we’re excited to reflect on three core themes that defined this year for us: security, client experience, and workflows. 

SideDrawer is uniquely positioned to help address all three key factors through the platform.

🔐 Security: A Top Priority

In financial services, the stakes are high when managing sensitive client information. Firms are collecting and sharing more data than ever, but with this comes heightened risks.35% of data breaches are accidental, often caused by internal users who have broad access to client files. AI advancements have amplified phishing threats, with a 4,151% increase in such attacks since the launch of ChatGPT. AI-generated phishing emails now exhibit perfect grammar and contextual relevance, making email-based exchanges riskier than ever. To combat these challenges, SideDrawer’s advanced security features, including unique access controls and robust client privacy measures, have become an essential tool for many of our clients. We’re proud to support firms in mitigating risks, protecting sensitive data, and shifting to secure, scalable information exchange.

🙋‍♂️ Client Experience: Raising the Bar

Digital transformation is reshaping how firms interact with their clients. From adding simple tech tools to completely reimagining digital journeys, companies are evolving quickly. For larger firms, client portals are a vital touchpoint. By integrating SideDrawer’s data and document collaboration capabilities, firms can maximize their portal ROI and differentiate themselves in the market. Support is another cornerstone of exceptional client experience. While many SaaS providers take a hands-off approach, SideDrawer prides itself on white-glove service. With a 96% support satisfaction rating from both clients and their end-users, we remain committed to providing unparalleled service.

⚙️ Workflows: Streamlining the Everyday

Our clients’ needs vary from simple file sharing to complex end-to-end workflows within large organizations. This versatility has revealed unique challenges in managing sensitive information effectively. In response, we’ve been working to bring key workflow improvements to our platform. These updates aim to reduce the administrative burden and enhance productivity for our clients. We’re excited to see how these changes will impact your daily document management in the year ahead.

Be cyber safe,

Ali & Gaston, Co-Founders